Restaurant Operations Leader & People Coach

Shake Shack; Woburn (MA); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Insurance

401(k) with company match

Paid time off

Parental leave

Employee assistance program

Pre-tax commuting

Job summary

Shake Shack is seeking a Restaurant Manager to lead daily operations, train staff, and drive hospitality excellence in a fast-paced setting. The role focuses on coaching teams, maintaining high service standards, and promoting the brand within the local community.

The position emphasizes leadership, financial awareness, and flexible hours to support peak times and events, with a strong commitment to guest satisfaction and team development.

Qualifications

• 2–3 years of restaurant management experience in a high-volume, fast-paced setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant management

Leadership

Operations planning

People management

Job description

Shake Shack is seeking a Restaurant Manager to lead daily operations, train staff, and drive hospitality excellence in a fast-paced setting. The role focuses on coaching teams, maintaining high service standards, and promoting the brand within the local community.

The position emphasizes leadership, financial awareness, and flexible hours to support peak times and events, with a strong commitment to guest satisfaction and team development.