Restaurant General Manager: Lead People & Profits

Shake Shack; Charlotte (NC); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Weekly Pay

Performance bonuses

Shake Shack meal discounts

Medical, Dental, and Vision Insurance

401k Plan with Company Match

Paid Time Off

Parental Leave

Employee Assistance Program

Job summary

Shake Shack in Charlotte, NC is seeking a Restaurant General Manager to lead and mentor the team, uphold hospitality standards, and drive financial performance. In this role you will oversee daily operations, inventory, scheduling, and compliance while delivering exceptional guest experiences.

You will partner with leadership to develop people, manage budgets, and promote the brand in the local community. The successful candidate will bring at least 3 years of GM experience in high-volume

Qualifications

• Minimum 3 years of Restaurant General Management in a high-volume, fast-paced environment.
• Knowledge of restaurant operations including personnel management, food planning, sanitation, and health codes.
• Ability to learn and train others on Shack operations.
• Demonstrated hospitality leadership and motivation of teams.
• Strong leadership with coaching and excellence focus.
• Knowledge of financial aspects of business operations.
• Minimum 3 years of P&L responsibilities.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Lead, coach and develop team members
• Manage inventory, quality, and safety protocols
• Meet and exceed financial and profitability goals by managing budget
• Maintain top-notch standards of excellence and hospitality
• Drive sales and profits while developing people
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance.
• Manage payroll and scheduling
• Promote the brand in the local community through word-of-mouth and restaurant events

Skills

Leadership

Coaching

P&L ownership

Budgeting

Team development

Hospitality

Customer service

Scheduling

Job description

Shake Shack in Charlotte, NC is seeking a Restaurant General Manager to lead and mentor the team, uphold hospitality standards, and drive financial performance. In this role you will oversee daily operations, inventory, scheduling, and compliance while delivering exceptional guest experiences.

You will partner with leadership to develop people, manage budgets, and promote the brand in the local community. The successful candidate will bring at least 3 years of GM experience in high-volume