Restaurant Operations Leader - Guest Experience & Profit

LOGAN; Athens (AL); On-site; USD 52,000 - 70,000; Full time

Job summary

Logan’s Roadhouse in Athens, AL is seeking an Assistant General Manager to drive operational excellence across a single location, oversee sales, P&L, and safety compliance, and lead a team of managers and hourly staff.

This role requires at least two years of restaurant management, strong communication, and the ability to train staff, handle guest issues, manage cash, and uphold ServSafe/OSHA standards.

Qualifications

• Must be at least 21 years of age.
• Minimum two years restaurant management experience required.
• College degree preferred or equivalent in experience.
• Strong written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Ability to positively motivate employees to work as a team to ensure that food and service meet appropriate standards.
• Energetic and flexible.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Well organized and detail oriented.
• Strong computer skills
• Must possess proper food handler and alcohol dispensing certifications
• Meets all company service standards
• Completes all ongoing certifications/validations (LTO, new menu, etc.)
• Maintains a clean area in the back -of-house.
• Works swiftly to complete all service well tickets within company timeframes
• Adhere to company Uniform Attire & Appearance standards

Responsibilities

• Model hospitality skills/behaviors by conducting 100% table visits of guests in the restaurant.
• Effectively handle guest complaints.
• Assist marketing techniques and research to attract new guests.
• Build positive, professional relationships with members of the community.
• Assist with staffing needs to ensure proper staffing levels are maintained; review applications, interview candidates, and training.
• Plan and lead shift meetings and solicit feedback from team members.
• Provide performance feedback (including coaching & progressive discipline), development goals, and recognition to hourly team members on an ongoing and timely basis.
• Responsible for proper submission and documentation of all guest and team member related injuries and/or incidents.
• Effectively communicate all employee relation issues to Human Resources.
• Manage shifts to achieve sales and profit goals (including hourly labor and cost of sales).
• Responsible for completion of administrative manager functions and transactions.
• Ensure adherence to SERV Safe Alcohol, Food , OSHA, and HACCP standards.
• Ensure PCI compliance for all credit card transaction documents.
• Conduct time punch audit daily and make corrections accordingly.
• Assist with rollouts of new company programs, policies, and procedures.
• Unload vendor trucks/pallets, ensure inventory is properly received and rotated.
• Ensure team meets or exceeds cost of sales actual vs legitimate target.
• Managerial authority for managers and direct supervision over all hourly team members in partnership with the General Manager.
• Adhere to ServSafe Alcohol, Food, OSHA, and HACCP standards.
• Assist General Manager in overseeing the proper handling of cash including accurate DSR, petty cash, and making bank deposits and logging all deposits using the Cash Deposit Log
• Assist General Manager in ensure all facilities concerns are reported to the Director of Operations and submit maintenance/repairs through the proper channels.
• Assist General Manager in making bank change runs for small bills and coins.
• Maintain relationships with vendors/ suppliers to ensure timely and cost -effective deliveries.
• Understand budget and analyze sales data to meet revenue goals while controlling cost from food waste and labor.
• Safeguarding their team members and facility by ensuring all Safey & Security Policies are adhered
• Assist General Manager in ensuring all facilities concerns are reported to the Director of Operations and submit maintenance/repairs through the proper channels.
• Monitor food and beverage preparation, presentation, and quality standards, ensuring compliance with recipes, portion sizes, and food safety regulations.
• Other duties as assigned

Skills

Restaurant management

Staffing & training

Customer service

Communication skills

Safety compliance

Problem solving

Time management

Education

College degree preferred or equivalent experience

Tools

POS system

Safety training certifications

Job description

Logan’s Roadhouse in Athens, AL is seeking an Assistant General Manager to drive operational excellence across a single location, oversee sales, P&L, and safety compliance, and lead a team of managers and hourly staff.

This role requires at least two years of restaurant management, strong communication, and the ability to train staff, handle guest issues, manage cash, and uphold ServSafe/OSHA standards.