Restaurant Operations Leader: Guest Experience & Growth

Efficientapply; Walla Walla (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

Jack in the Box, Inc. is seeking an experienced leader to manage restaurant operations in coordination with or in the absence of the Restaurant Manager.

You will drive the Service Profit Chain, ensure brand promise execution, and coach staff to deliver outstanding guest experiences while maintaining safety and quality standards. The role emphasizes people development, operational excellence, and profitability, requiring strong leadership, adherence to policies, and effective decision-making in a

Qualifications

• Education: High School Diploma or GED; degrees preferred.
• 1+ years as Shift Leader internal, or 1+ year as Assistant Manager; external: 3+ years with P&L responsibility.
• Must be 18+, ServSafe certified, fluent in English; strong math, interpersonal skills.
• Must have valid driver's license and ability to travel to other locations.

Responsibilities

• Recruit, train, develop, and evaluate restaurant employees; ensure staffing and compliance with laws.
• Deliver exceptional internal and external service and food quality; manage guest concerns promptly.
• Analyze operational and financial performance; use data to drive action plans.
• Monitor costs, budgets, and adherence to goals to protect the brand and profitability.

Skills

Culture fit

Training & Coaching

Guest Focus

Food Safety

Business Management

Leadership

Education

High School Diploma

Associate/Bachelor's preferred

Tools

JIB systems

Job description

Jack in the Box, Inc. is seeking an experienced leader to manage restaurant operations in coordination with or in the absence of the Restaurant Manager.

You will drive the Service Profit Chain, ensure brand promise execution, and coach staff to deliver outstanding guest experiences while maintaining safety and quality standards. The role emphasizes people development, operational excellence, and profitability, requiring strong leadership, adherence to policies, and effective decision-making in a