Restaurant Operations Leader: Guest Experience & Growth

Ontario Trillium Foundation; New Milford (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Dunkin is seeking an energetic Restaurant Manager to oversee daily operations, drive sales and profitability, and lead a hospitality-focused team. You will mentor staff, uphold brand standards, and ensure guest satisfaction in a fast-paced environment.

The role emphasizes leadership, operational excellence, and adherence to safety and regulatory requirements, with a focus on team development and guest experience.

Qualifications

• Leadership experience in retail, restaurant, or hospitality.
• College degree preferred.
• Basic math and financial management skills.
• Fluent in spoken and written English.
• Basic computer skills.

Responsibilities

• Oversee day-to-day restaurant operations while maintaining brand standards.
• Deliver exceptional guest experiences and foster a guest-first culture.
• Ensure food quality, safety, cleanliness, and sanitation standards.
• Execute company recipes, procedures, and operational systems.
• Implement new product launches, promotions, and team training.
• Monitor guest feedback and develop action plans to improve satisfaction.

Skills

Leadership

Customer service

Fluent English

Basic computer skills

Basic math & financial mgmt

Education

College degree preferred

Job description

Dunkin is seeking an energetic Restaurant Manager to oversee daily operations, drive sales and profitability, and lead a hospitality-focused team. You will mentor staff, uphold brand standards, and ensure guest satisfaction in a fast-paced environment.

The role emphasizes leadership, operational excellence, and adherence to safety and regulatory requirements, with a focus on team development and guest experience.