Store Leader: Guest Experience & Profitability

Ontario Trillium Foundation; Henderson (NV); On-site; USD 52,000 - 74,000; Full time

Job summary

Dunkin' is seeking a Restaurant Manager to lead a fast-paced team, ensuring guest experiences meet brand standards and expectations. You will train crew, oversee daily operations, and drive profitability while maintaining safety and quality. This role emphasizes people development, scheduling, and responsive guest service in a busy setting.

The ideal candidate will bring leadership experience in hospitality, strong English skills, and a hands-on approach to operations and guest satisfaction.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality.

Responsibilities

• Provide strong leadership to crew to deliver guest experiences.
• Deliver training to restaurant crew members.
• Ensure brand standards, recipes and systems are executed.
• Create and maintain a guest-focused culture in the restaurant.
• Review guest feedback and implement improvements.
• Communicate restaurant priorities, goals and results to crew.
• Support inventory, purchasing and shift scheduling.
• Coach team to improve profitability and guest satisfaction.

Skills

Leadership

Customer service

Communication

Training

Time management

Education

Leadership experience in retail/restaurant/hospitality

Fluent English (spoken & written)

Job description

Dunkin' is seeking a Restaurant Manager to lead a fast-paced team, ensuring guest experiences meet brand standards and expectations. You will train crew, oversee daily operations, and drive profitability while maintaining safety and quality. This role emphasizes people development, scheduling, and responsive guest service in a busy setting.

The ideal candidate will bring leadership experience in hospitality, strong English skills, and a hands-on approach to operations and guest satisfaction.