Restaurant Leader: Guest Experience & Profit Growth

Baskin-Robbins; Ranson (WV); On-site; USD 45,000 - 65,000; Full time

Job summary

Dunkin' Donuts franchisee is hiring a Restaurant Manager to lead daily operations and drive guest satisfaction. You will oversee staff, train crews, and maintain brand standards while controlling costs and ensuring safety and quality across all shifts.

The role requires strong leadership, financial acumen, and a commitment to delivering exceptional customer experiences in a fast-paced environment.

Qualifications

• Fluent in English required.
• Strong math and financial management skills.
• Experience in restaurant, retail, or supervisory roles preferred.
• Must be at least 18 years old and have a high school diploma or equivalent.

Responsibilities

• Hire, train and develop employees.
• Communicate job expectations to employees.
• Plan, monitor, appraise and review employee performance.
• Provide coaching and feedback; discipline when appropriate.
• Create and maintain a guest-first culture in the restaurant.
• Ensure shifts are staffed to meet guest service goals.
• Maintain safe, sanitary environment and comply with laws.
• Ensure brand standards and systems are followed.
• Execute marketing and product roll-outs; train teams.

Skills

Fluent in English

Math and financial management

Restaurant, retail, or supervisory

18 years of age

Education

High School diploma, or equivalent

Job description

Dunkin' Donuts franchisee is hiring a Restaurant Manager to lead daily operations and drive guest satisfaction. You will oversee staff, train crews, and maintain brand standards while controlling costs and ensuring safety and quality across all shifts.

The role requires strong leadership, financial acumen, and a commitment to delivering exceptional customer experiences in a fast-paced environment.