Restaurant Leader: Drive Guest Experience & Growth

Workstream; Bloomington (IN); On-site; USD 42,000 - 70,000; Full time

Job summary

Dunkin' is seeking a Restaurant Manager to lead the Dunkin' team and ensure top-notch guest experiences in a fast-paced environment. The role emphasizes strong leadership, operational excellence, and adherence to brand standards while driving sales and profitability.

Responsibilities include hiring, training, coaching, and maintaining a guest-first culture, with focus on staffing, safety, and quality. 18+ years old with high school diploma required.

Qualifications

• Fluent in English.
• Math and financial management.
• Restaurant, retail, or supervisory experience.
• At least 18 years of age.
• High School diploma or equivalent.

Responsibilities

• Hire, train and develop employees.
• Communicate job expectations to employees.
• Plan, monitor, appraise and review performance.
• Provide coaching and feedback; disciplines when appropriate.
• Create and maintain a guest first culture in the restaurant.
• Ensure shifts are appropriately staffed to achieve guest service goals.
• Maintain safe, secure, and healthy environment by following safety and sanitation guidelines.
• Ensure Brand standards and systems are executed.
• Prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Complete audits and implement plans to drive system improvements.
• Control costs to help maximize profitability.
• Execute all in-restaurant promotions in a timely manner.
• Execute new product roll-outs including team training, marketing and sampling.
• Set sales goals and track results.

Skills

Fluent in English

Math/financial management

Restaurant experience

Retail experience

Supervisory experience

Education

High School diploma or equivalent

Job description

Dunkin' is seeking a Restaurant Manager to lead the Dunkin' team and ensure top-notch guest experiences in a fast-paced environment. The role emphasizes strong leadership, operational excellence, and adherence to brand standards while driving sales and profitability.

Responsibilities include hiring, training, coaching, and maintaining a guest-first culture, with focus on staffing, safety, and quality. 18+ years old with high school diploma required.