Restaurant Operations Leader — Guest Experience

Ruby Tuesday; Concord (NC); On-site; USD 55,000 - 58,000; Full time

Job summary

Ruby Tuesday in Concord, NC is seeking an Assistant General Manager to oversee day-to-day restaurant operations and to act as the on-site senior contact when leadership is needed. The AGM will train, supervise and direct both kitchen and service teams, ensuring excellent service and a high-quality dining experience for every guest.

The role emphasizes staff supervision, shift leadership, and cost controls, with a focus on maintaining standards, safety, and customer satisfaction, while driving

Qualifications

• Must have at least 2 years hands-on restaurant management experience.
• ServSafe certification preferred or able to obtain certification prior to completion of training.
• Proven ability growing sales and inspiring others.
• Strong verbal and written communication skills with team collaboration.

Responsibilities

• Manage, supervise and direct all hourly employees and daily activities.
• Lead shifts, conduct performance coaching and disciplinary actions as needed.
• Drive sales and guest satisfaction while managing costs and inventory.
• Ensure food safety, sanitation and adherence to recipes and policies.
• Oversee training for Front of House and Back of House staff.

Skills

Leadership

Sales growth

Communication skills

Restaurant management

ServSafe certified

Education

High school diploma

Bachelor's degree

Job description

Ruby Tuesday in Concord, NC is seeking an Assistant General Manager to oversee day-to-day restaurant operations and to act as the on-site senior contact when leadership is needed. The AGM will train, supervise and direct both kitchen and service teams, ensuring excellent service and a high-quality dining experience for every guest.

The role emphasizes staff supervision, shift leadership, and cost controls, with a focus on maintaining standards, safety, and customer satisfaction, while driving