Restaurant Operations Lead (AGM)

Ruby Tuesday; Wilmington (NC); On-site; USD 55,000 - 60,000; Full time

Job summary

Ruby Tuesday in Wilmington, NC is seeking an Assistant General Manager to oversee day-to-day restaurant operations and lead the team to deliver a high-quality dining experience. You will train, supervise, and direct both kitchen and service staff, while maintaining safety, quality, and efficiency.

The AGM serves as the second-highest on-site contact, addressing guest needs, coaching employees, and driving sales. Strong communication and decision-making are essential for success in this role.

Qualifications

• Must be at least 21 years old.
• High School Diploma or equivalent required. Bachelor's Degree preferred.
• Prefer 2 years of hands-on restaurant management experience.
• ServSafe Certified preferred or able to obtain certification prior to completion of training.
• Valid Driver's License.
• Commitment to excellence in friendly service.

Responsibilities

• Manage, supervise and direct all hourly employees including daily activities and shifts.
• Conduct performance evaluations and coaching to ensure compliance with standards.
• Monitor kitchen operations and address issues promptly.
• Plan and manage schedules, assign tasks, and oversee open hours.
• Drive sales and guest satisfaction while managing food costs and inventory.
• Ensure food safety, cleanliness and compliance with recipes and standards.
• Train staff on Ruby Tuesday policies and procedures.

Skills

Restaurant management

Team leadership

Communication

Budgeting

Education

High school diploma

Bachelor's degree preferred

Job description

Ruby Tuesday in Wilmington, NC is seeking an Assistant General Manager to oversee day-to-day restaurant operations and lead the team to deliver a high-quality dining experience. You will train, supervise, and direct both kitchen and service staff, while maintaining safety, quality, and efficiency.

The AGM serves as the second-highest on-site contact, addressing guest needs, coaching employees, and driving sales. Strong communication and decision-making are essential for success in this role.