Restaurant AGM: Operations & Guest Experience

Ruby Tuesday; Garner (NC); On-site; USD 58,000 - 62,000; Full time

Job summary

Ruby Tuesday in Garner, NC seeks an AGM to manage day-to-day restaurant operations, lead kitchen and service teams, and ensure exceptional guest experiences. You will train staff, monitor food quality, control costs, and uphold safety standards.

Qualifications include 2 years of restaurant management, ServSafe preferred, and strong communication and leadership skills. Requires 21+ and valid driver's license; bachelor's degree preferred.

Qualifications

• Must be at least 21 years old.
• High School Diploma or equivalency; Bachelor's degree preferred.
• Prefer 2 years restaurant management experience.
• ServSafe Certified preferred or able to obtain certification.
• Valid Driver's License.
• Commitment to excellence in friendly service.
• Proven ability growing sales.
• Ability to inspire and motivate others.
• Strong verbal and written communication skills.
• Foster collaboration and teamwork.

Responsibilities

• Manage, supervise and direct all hourly employees including daily activities, work assignments, time off requests.
• Conduct periodic performance evaluations and coaching to ensure adherence to standards.
• Observe kitchen operations and address issues promptly.
• Direct workload, schedules and task assignments before, during and after open hours.
• Drive sales and guest satisfaction; control food costs, inventory, utilities and health ratings.
• Ensure food quality via cleanliness, organization, sanitation, and storage.
• Direct Front of House and Back of House training on Ruby Tuesday policies.
• Supervise production and preparation of food and beverages per recipes.
• Resolve guest issues and recover service effectively.
• Follow Operations Playbook for consistent daily operations.
• Use digital manager logbook for shift notes and needs.
• Enforce security measures to protect staff and guests.
• Manage costs of food, supplies, and liquor; conduct weekly inventory.
• Ensure safe food handling procedures are followed.
• Adhere to wage/hour regulations and filing responsibilities.
• Maintain equipment and coordinate repairs to avoid accidents.
• Manage line checks, thaw, prep lists, inventory, and orders.
• Coach staff to meet recipe specifications and presentation.
• Maintain valid food safety certificates; obtain new ones when needed.
• Execute new initiatives including product and menu rollouts.

Skills

Leadership

Sales growth

Communication

Team building

Problem solving

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Ruby Tuesday in Garner, NC seeks an AGM to manage day-to-day restaurant operations, lead kitchen and service teams, and ensure exceptional guest experiences. You will train staff, monitor food quality, control costs, and uphold safety standards.

Qualifications include 2 years of restaurant management, ServSafe preferred, and strong communication and leadership skills. Requires 21+ and valid driver's license; bachelor's degree preferred.