Restaurant Operations Leader: Elevate Guest Experience

Dave & Buster's Inc.; Grapevine (TX); On-site; USD 59,000 - 69,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short‑m

Employee Assistance Program

Buster's Legacy Fund

401K matching plan

Free food

Free gameplay

Leadership team per shift

FUN work environment

Growth opportunities with two brands

Job summary

Dave & Buster's Inc. is seeking a Restaurant & Operations Manager in Grapevine, TX to lead a fast-paced entertainment-food concept. You will drive guest satisfaction, oversee daily operations, and mentor hourly team members to perform at a high level.

You will manage COGS and labor, schedule shifts, and ensure safety and quality standards while living our core values and delivering memorable guest experiences. This role offers a competitive salary and growth opportunities.

Qualifications

• 21+ years of age.
• 2+ years of Restaurant/Hospitality experience.
• Proficient in managing the cost of goods sold and labor.
• Ability to lead a team to create a memorable guest experience.
• Strong leadership capabilities.
• Availability to work weekends, nights, and holidays.
• Able to work in a fast-paced, noisy environment with distracting conditions.

Responsibilities

• Developing and leading hourly team members to exceed guest’s expectations
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and contentious professional development
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results

Skills

Leadership

Guest experience

Team management

Cost control

Job description

Dave & Buster's Inc. is seeking a Restaurant & Operations Manager in Grapevine, TX to lead a fast-paced entertainment-food concept. You will drive guest satisfaction, oversee daily operations, and mentor hourly team members to perform at a high level.

You will manage COGS and labor, schedule shifts, and ensure safety and quality standards while living our core values and delivering memorable guest experiences. This role offers a competitive salary and growth opportunities.