Restaurant Operations Leader - Drive Guest Experience & Growth

Dave & Buster's; Waco (TX); On-site; USD 52,000 - 61,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short‑/

Job summary

Dave & Buster's in Texas is seeking a Restaurant & Operations Manager to lead daily operations, drive guest satisfaction, and implement strategic initiatives that boost business results.

You will supervise hourly team members, manage COGS and labor, recruit and develop staff, and ensure a safe, high-energy environment. This role demands weekend/evening availability and a passion for excellence in hospitality.

Qualifications

• 21+ years of age.
• 2+ years restaurant/hospitality experience.
• Proficient in managing cost of goods sold and labor.
• Ability to lead a team to create a memorable guest experience.
• Strong leadership capabilities.
• Ability to work weekends, nights, and holidays.
• Comfortable in a fast-paced, noisy environment.

Responsibilities

• Developing and leading hourly team members to exceed guest’s expectations.
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions.
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and professional development.
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results.

Skills

Team leadership

Guest service

Cost management

Labor management

Communication

Availability: weekends/nights

Job description

Dave & Buster's in Texas is seeking a Restaurant & Operations Manager to lead daily operations, drive guest satisfaction, and implement strategic initiatives that boost business results.

You will supervise hourly team members, manage COGS and labor, recruit and develop staff, and ensure a safe, high-energy environment. This role demands weekend/evening availability and a passion for excellence in hospitality.