Restaurant & Operations Lead — Elevate Guest Experience

Dave & Buster's Inc.; City of Albany (NY); On-site; USD 59,000 - 69,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, dental, vision

Disability insurance (short/long-term)

Employee Assistance Program

401K matching

Free food

Free gameplay

Large leadership team on shift

Fun work environment

Career growth opportunities

Job summary

Dave & Buster's Inc. is seeking an Restaurant/Operations Manager to provide leadership, oversee strategic initiatives, and uphold operating standards to drive business results and guest satisfaction.

The role requires managing a fast-paced restaurant/entertainment environment, weekend and holiday availability, and strong leadership to motivate a team and deliver memorable guest experiences.

Qualifications

• 21+ years of age
• 2+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Ability to lead a team to create a memorable guest experience
• True leadership capabilities
• The ability to work weekends, nights, and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

Responsibilities

• Developing and leading hourly team members to exceed guest’s expectations
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and continuous professional development
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results

Skills

Leadership

Team management

Communication

Guest experience

COGS management

Labor management

Recruiting

Hiring

Coaching

Training

Job description

Dave & Buster's Inc. is seeking an Restaurant/Operations Manager to provide leadership, oversee strategic initiatives, and uphold operating standards to drive business results and guest satisfaction.

The role requires managing a fast-paced restaurant/entertainment environment, weekend and holiday availability, and strong leadership to motivate a team and deliver memorable guest experiences.