Restaurant Operations Lead

Universal Store; Peoria (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

IHOP in Peoria, AZ is seeking an Operations Supervisor to direct daily unit operations in accordance with SOPs. The role focuses on achieving budgeted sales, enhancing guest experiences, and building strong relationships with guests and staff.

Responsibilities include supervising craft employees, recruiting and training, maintaining supplies, and ensuring safety, sanitation, and regulatory compliance. Strong English communication and leadership are essential for success.

Qualifications

• Ability to read and interpret safety rules, operating and maintenance instructions.
• Ability to write routine reports and correspondence.
• Ability to communicate effectively with guests and employees.

Responsibilities

• Assist in achieving budgeted sales and profits.
• Develop and maintain professional relationships with IHOP employees and guests.
• Implement training programs for hourly employees to improve operations and guest experience.
• Assist in executing annual objectives for financial, marketing, guest service and HR per SOP.
• Comply with federal, state, and local regulations.
• Assist in recruitment, training and retention of employees.
• Ensure adequate levels of supplies.
• Ensure proper condition of equipment, building and premises per SOP.
• Maintain safety and sanitation practices per regulations and SOP.
• Ensure security practices per SOP.
• Assist in completing required reports and paperwork.
• Perform other duties as assigned.

Skills

Leadership

Communication

English proficiency

Education

High school diploma or GED

Driver's License

Job description

IHOP in Peoria, AZ is seeking an Operations Supervisor to direct daily unit operations in accordance with SOPs. The role focuses on achieving budgeted sales, enhancing guest experiences, and building strong relationships with guests and staff.

Responsibilities include supervising craft employees, recruiting and training, maintaining supplies, and ensuring safety, sanitation, and regulatory compliance. Strong English communication and leadership are essential for success.