Restaurant Operations Lead - Guest Experience & Training

Universal Store; Fort Wayne (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

IHOP in Fort Wayne, IN is seeking a unit operations leader to direct the operation and supervise craft employees. The role emphasizes achieving budgeted sales and maintaining guest satisfaction, with a focus on safety, sanitation, and adherence to SOPs.

The candidate will implement training programs, supervise recruitment and staff development, and ensure all reports and regulatory requirements are met. This position reports to the General Manager and requires strong leadership and

Qualifications

• High school diploma or GED and 2–4 years related experience and/or training, or equivalent combination of education and experience.
• Ability to supervise and develop staff; strong leadership and organizational skills.

Responsibilities

• Assist in the achievement of budgeted sales and profits.
• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Implement Craft Training program for all restaurant hourly employees to improve unit operations and the guest experience.
• Assist in the execution of annual financial, local restaurant marketing, guest service and human resource objectives, strategies and tactics for assigned unit, as defined by SOP.
• Comply with federal, state, and local regulations which are applicable to assigned unit.
• Assist in the recruitment, training and retention of employees as defined by the SOP and operations plan for the assigned unit.
• Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and supplies.
• Ensure the proper operational condition of equipment, building structure and premises according to federal regulations and the SOP.
• Ensure safety and sanitation practices are maintained according to regulations and SOP.
• Ensure security practices as defined by the SOP.
• Assist in the completion of all required reports and paperwork.
• Perform other duties as assigned.

Education

High school diploma or GED

Job description

IHOP in Fort Wayne, IN is seeking a unit operations leader to direct the operation and supervise craft employees. The role emphasizes achieving budgeted sales and maintaining guest satisfaction, with a focus on safety, sanitation, and adherence to SOPs.

The candidate will implement training programs, supervise recruitment and staff development, and ensure all reports and regulatory requirements are met. This position reports to the General Manager and requires strong leadership and