Restaurant Operations Lead: Guest Experience & Team Growth

McLemore Club LLC; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay

Hotel Discount Program

Uniforms Provided

Health, Dental, Vision, Life Insurance

401k with employer match

Paid PTO

Tuition Reimbursement

Job summary

Valor Hospitality is seeking a Restaurant Supervisor to oversee shift operations, coordinating with kitchen staff to ensure high-quality service and compliance with procedures. You will lead restaurant associates, hire and train staff, and implement promotions to attract guests and grow market share.

The role emphasizes maintaining a safe, sanitary environment, supervising equipment, and delivering exceptional guest experiences while meeting financial goals.

Qualifications

• Two to Four-year college degree or equivalent education/experience.
• Minimum of two-year experience in the food and beverage industry.
• Requires basic knowledge of restaurant operations.
• Possess excellent oral, written and presentation skills.
• Ability to delegate, manage manpower and establish priorities consistent with department/hotel objectives.
• Listen effectively.
• Operate department within the guidelines of the Foundation Document.

Responsibilities

• Supervise the shift's operations in the restaurant and liaise with the kitchen staff to ensure smooth operations, compliance with procedures and safety regulations and an optimal level of quality service and hospitality are achieved.
• Supervise the restaurant associates; interview, recommend hiring, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline as appropriate with the guidance of the restaurant management team.
• Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market.
• Avoid legal challenges by conforming to the regulations of the alcoholic beverage commission.
• Maximize bar profitability by ensuring portion control; monitoring accuracy of charges.
• Maintain safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; supervise the maintenance of restaurant equipment to protect the assets, while securing revenues and complying with legal regulations and ensure quality service.
• Investigate, resolve, respond to guest needs, inquires, comments and/or problems to ensure a quality experience and enhance future sales prospects.
• Update the cash management system and compile, generate and prepare various reports to aid in the administration of the Restaurant.
• Respond to guest needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
• Supervise the maintenance/sanitation of the restaurant and equipment during the shift to protect the assets, comply with regulations and ensure quality service.
• Perform special projects and other responsibilities as assigned.
• May serve as manager on duty.
• Any other duties as assigned.

Skills

Leadership

Communication

Staff management

Guest service

Education

Two to Four-year college degree or equivalent education/experience

Job description

Valor Hospitality is seeking a Restaurant Supervisor to oversee shift operations, coordinating with kitchen staff to ensure high-quality service and compliance with procedures. You will lead restaurant associates, hire and train staff, and implement promotions to attract guests and grow market share.

The role emphasizes maintaining a safe, sanitary environment, supervising equipment, and delivering exceptional guest experiences while meeting financial goals.