Shift Lead, Restaurant Operations & Guest Experience

Valor Hospitality Partners, LLC; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay

Hotel Discount Program

Uniforms Provided

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid PTO

401k with match

F&B Discounts

Tuition Reimbursement

Job summary

Valor Hospitality Partners, LLC is seeking a Restaurant Supervisor to oversee shift operations, coordinate with kitchen staff, and ensure guest satisfaction and compliance with policies. The role involves staffing, training, and performance coaching under the guidance of management.

The ideal candidate has 2–4 years of F&B experience, strong communication skills, and the ability to manage priorities and maintain high safety and sanitation standards across restaurant activities.

Qualifications

• Two to four-year college degree or equivalent education/experience.
• Minimum of two-year experience in the food and beverage industry.
• Requires basic knowledge of restaurant operations.
• Possess excellent oral, written and presentation skills.
• Ability to delegate, manage manpower and establish priorities consistent with department/hotel objectives.
• Listen effectively.
• Communicate to both guests and fellow associates, professionally and positively.

Responsibilities

• Supervise the shift's operations in the restaurant and liaise with the kitchen staff to ensure smooth operations, compliance with procedures and safety regulations and an optimal level of quality service and hospitality are achieved.
• Supervise the restaurant associates; interview, recommend hiring, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline as appropriate with the guidance of the restaurant management team.
• Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market.
• Avoid legal challenges by conforming to the regulations of the alcoholic beverage commission.
• Maximize bar profitability by ensuring portion control; monitoring accuracy of charges.
• Maintain safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; supervise the maintenance of restaurant equipment to protect the assets, while securing revenues and complying with legal regulations and ensure quality service.
• Investigate, resolve, respond to guest needs, inquires, comments and/or problems to ensure a quality experience and enhance future sales prospects.
• Update the cash management system and compile, generate and prepare various reports to aid in the administration of the Restaurant.
• Respond to guest needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
• Supervise the maintenance/sanitation of the restaurant and equipment during the shift to protect the assets, comply with regulations and ensure quality service.
• Perform special projects and other responsibilities as assigned.
• May serve as manager on duty.
• Any other duties as assigned.

Skills

Oral communication

Written communication

Presentation skills

Team leadership

Customer service

Education

2-4 year degree or equivalent

Job description

Valor Hospitality Partners, LLC is seeking a Restaurant Supervisor to oversee shift operations, coordinate with kitchen staff, and ensure guest satisfaction and compliance with policies. The role involves staffing, training, and performance coaching under the guidance of management.

The ideal candidate has 2–4 years of F&B experience, strong communication skills, and the ability to manage priorities and maintain high safety and sanitation standards across restaurant activities.