Restaurant Experience Leader: Guest Satisfaction & Growth

CP GRAND RAPIDS-28TH ST LLC; Grand Rapids (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition assistance

Hotel discounts

Job summary

Concord Hospitality is seeking a Restaurant Manager to lead our food and beverage team, delivering exceptional guest experiences while meeting operational and financial goals. This role ensures quality, consistency, and service excellence in all areas of the restaurant.

The selected candidate will oversee staff training, service standards, and collaboration with the Chef on food and beverage quality and cost control.

Qualifications

• Experience in restaurant management or hospitality operations.
• Strong leadership and communication abilities.
• Commitment to guest satisfaction and team development.

Responsibilities

• Deliver friendly, professional service and maintain high standards of food quality and guest satisfaction.
• Ensure meals are served promptly with proper portioning, plating, and temperature.
• Train and develop staff in service sequence, product knowledge, and performance expectations.

Skills

Leadership

Communication

Organizational skills

Job description

Concord Hospitality is seeking a Restaurant Manager to lead our food and beverage team, delivering exceptional guest experiences while meeting operational and financial goals. This role ensures quality, consistency, and service excellence in all areas of the restaurant.

The selected candidate will oversee staff training, service standards, and collaboration with the Chef on food and beverage quality and cost control.