Restaurant Operations Lead — Guest Experience

Wyndham Gettysburg Hotel & Conference Center; Straban Township (PA); On-site; USD 40,000 - 56,000; Full time

Job summary

OT H Hotels Resorts is seeking a Restaurant Supervisor to oversee daily restaurant operations and ensure exceptional guest service. You will supervise servers, bartenders, bussers, and hosts, while supporting the Restaurant Manager to maintain standards.

This role requires 2–3 years of restaurant experience with at least 1 year in a supervisory position. A food safety or alcohol service certification is preferred, and the position is property-based in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Minimum 2–3 years of restaurant experience; minimum 1 year of supervisory experience.
• Hospitality or hotel/resort experience preferred.
• Food safety and/or alcohol service certification preferred (or required per local regulations).

Responsibilities

• Supervise daily restaurant floor operations, including servers, bartenders, bussers, and hosts.
• Ensure service standards are consistently met and guest expectations exceeded.
• Monitor food quality, presentation, and timeliness of service.
• Actively participate in service as needed to support team efficiency.
• Assist with hiring, training, and onboarding of restaurant staff.
• Provide ongoing coaching and support to improve team performance.
• Lead pre-shift meetings and communicate service expectations clearly.
• Step in as Manager on Duty when required.
• Assist with scheduling staff based on business levels and forecasting.
• Support payroll processing, tip distribution, and labor tracking.
• Monitor revenue, control labor costs, and assist with reporting.
• Assist with inventory management and control procedures.
• Utilize POS systems efficiently and ensure staff proficiency.
• Train staff on suggestive selling techniques to enhance revenue.
• Maintain knowledge of food and beverage offerings, including wine, and train staff accordingly.
• Ensure compliance with company policies, health regulations, and safety standards.

Skills

Customer service

Decision making

Organization

Payroll reporting

Inventory control

POS systems

Suggestive selling

Food & beverage knowledge

Labor reporting

Leadership

Communication

Education

High school diploma

Tools

POS systems

Job description

OT H Hotels Resorts is seeking a Restaurant Supervisor to oversee daily restaurant operations and ensure exceptional guest service. You will supervise servers, bartenders, bussers, and hosts, while supporting the Restaurant Manager to maintain standards.

This role requires 2–3 years of restaurant experience with at least 1 year in a supervisory position. A food safety or alcohol service certification is preferred, and the position is property-based in a fast-paced setting.