Restaurant Operations Lead — Guest Experience & Team Growth

Grill Marks Greenville; Greenville (SC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Performance-based bonus opportunity

Health insurance options

Paid Time Off (PTO)

Sick time

Short-term disability insurance

Life insurance

Phone stipend

Advancement opportunities within Lark?

Job summary

Grill Marks Greenville is seeking a Restaurant Manager to lead daily operations, manage shifts, and deliver a first-class guest experience. You will drive team performance, ensure service standards, and coordinate between front-of-house and back-of-house teams to maintain smooth, profitable service.

The role requires strong leadership, clear communication, and the ability to coach and develop staff in a fast-paced environment.

Qualifications

• Minimum 2+ years of management experience in a full-service restaurant.
• Strong leadership presence with the ability to manage a shift in real time.
• Excellent communication and interpersonal skills.
• Ability to stay organized and composed in a fast-paced environment.
• Proven ability to coach and develop team members.
• Strong problem-solving and decision-making skills.
• Commitment to hospitality, service standards, and team culture.

Responsibilities

• Run opening and closing shifts, taking full ownership of the operation during service.
• Lead and manage front-of-house team performance and guest experience.
• Maintain visibility on the floor and actively manage the flow of service.
• Coach, train, and develop team members to meet performance standards.
• Address guest concerns promptly and professionally.
• Partner with kitchen leadership to ensure seamless execution between FOH and BOH.
• Enforce company policies, procedures, and service standards.
• Support staffing, scheduling, and labor management.
• Maintain a clean, organized, and professional environment.
• Lead by example in hospitality, communication, and accountability.

Skills

Management experience

Leadership presence

Communication skills

Organization under pressure

Coaching & development

Problem-solving

Hospitality focus

Job description

Grill Marks Greenville is seeking a Restaurant Manager to lead daily operations, manage shifts, and deliver a first-class guest experience. You will drive team performance, ensure service standards, and coordinate between front-of-house and back-of-house teams to maintain smooth, profitable service.

The role requires strong leadership, clear communication, and the ability to coach and develop staff in a fast-paced environment.