Restaurant Operations Lead: Guest Experience & Profit

Feast Enterprises; Jerome (ID); On-site; USD 45,000 - 65,000; Full time

Job summary

Jack in the Box is seeking a restaurant operations lead to manage daily activities and uphold the Service Profit Chain. You will coordinate internal service, external guest experience, and staff training to optimize sales and profitability while ensuring compliance with policies and safety standards.

The role requires strong leadership, guest focus, and the ability to analyze performance data to drive continuous improvements across shifts and locations.

Qualifications

• Must have excellent interpersonal skills and the ability to communicate clearly with management, staff, and guests.
• Proven analytical abilities to review operational data and drive improvements.
• Strong English reading/writing and verbal communication required for all shifts.
• High school diploma or equivalent; higher education preferred but not required for advancement.

Responsibilities

• Recruit, train, develop, and evaluate restaurant employees; monitor staffing and ensure training is effective.
• Ensure guest service and food quality; address guest concerns and uphold brand standards.
• Analyze restaurant operations and financial data; collaborate on action plans to improve sales and profitability.

Skills

Interpersonal skills

English proficiency

Analytical skills

Problem solving

Education

High School Diploma

Associate/Bachelor's degree preferred

Job description

Jack in the Box is seeking a restaurant operations lead to manage daily activities and uphold the Service Profit Chain. You will coordinate internal service, external guest experience, and staff training to optimize sales and profitability while ensuring compliance with policies and safety standards.

The role requires strong leadership, guest focus, and the ability to analyze performance data to drive continuous improvements across shifts and locations.