Restaurant Operations Lead — Guest Experience & Growth

McLemore Resort; Rising Fawn (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Valor Hospitality Partners in Rising Fawn, GA, is seeking a Restaurant Supervisor to lead shift operations, ensuring guest satisfaction, quality service, and compliance with policies while meeting financial goals. You will supervise restaurant associates, handle hiring, training, scheduling, and coaching under the guidance of management.

Responsibilities include creating promotions to attract in-house guests, coordinating with kitchen staff, maintaining sanitation, monitoring bar profitability,

Qualifications

• Two to four-year college degree or equivalent education/experience.
• Minimum of two-year experience in the food and beverage industry.
• Basic knowledge of restaurant operations.
• Excellent oral, written and presentation skills.
• Ability to delegate, manage manpower and establish priorities.

Responsibilities

• Supervise the shift's operations in the restaurant and liaise with the kitchen staff to ensure smooth operations, compliance with procedures and safety regulations and an optimal level of quality service and hospitality are achieved.
• Supervise the restaurant associates; interview, hire, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline as appropriate with the guidance of the restaurant management team.
• Create, promote and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market.
• Avoid legal challenges by conforming to the regulations of the alcoholic beverage commission.
• Maximize bar profitability by ensuring portion control; monitoring accuracy of charges.
• Maintain safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; supervise the maintenance of restaurant equipment to protect the assets, while securing revenues and complying with legal regulations and ensure quality service.
• Investigate, resolve, respond to guest needs, inquiries, comments and/or problems to ensure a quality experience and enhance future sales prospects.
• Update the cash management system and compile, generate and prepare various reports to aid in the administration of the Restaurant.
• Respond to guest needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
• Supervise the maintenance/sanitation of the restaurant and equipment during the shift to protect the assets, comply with regulations and ensure quality service.
• Perform special projects and other responsibilities as assigned. May serve as manager on duty.

Skills

Team leadership

Guest service

Communication

Delegation

Education

Two to four-year college degree or equivalent

Job description

Valor Hospitality Partners in Rising Fawn, GA, is seeking a Restaurant Supervisor to lead shift operations, ensuring guest satisfaction, quality service, and compliance with policies while meeting financial goals. You will supervise restaurant associates, handle hiring, training, scheduling, and coaching under the guidance of management.

Responsibilities include creating promotions to attract in-house guests, coordinating with kitchen staff, maintaining sanitation, monitoring bar profitability,