Restaurant Ops Leader — Guest Experience & Team Coach

Valley Hospitality Services; Columbus (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Valley Hospitality Services in Columbus, GA is seeking a leader to direct day-to-day food and beverage operations. You will hire, train, and guide staff, uphold sanitation standards, manage inventory, and ensure guest satisfaction across service areas.

The role includes reviewing menus with staff, supervising service quality, handling guest concerns, and leading meetings. Strong communication, organization, and leadership are essential for success in this on-site management position.

Qualifications

• High school diploma or GED required.
• Must work well in stressful situations and maintain composure under pressure.
• Detail oriented and strong written/verbal communication required.
• Will need to be able to listen, understand, clarify, and resolve concerns/issues raised by co-workers and guests.
• Able to understand financial information, data, and basic mathematical functions.
• Microsoft Office Suite (Outlook, Excel, Word) preferred.
• Must pass a background check and drug screen.

Responsibilities

• Interview, hire and complete on-site training for all new employees according to company standards.
• Must maintain a compliant, safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards/regulations and local liquor laws.
• Manage inventory, ordering of food, equipment, and supplies to include submitting any service requests.
• Review any menu changes/modifications with staff.
• Must be neat in appearance and wear uniform with name tag provided.
• Monitor quality of service by visiting tables and respond to guest complaints in a timely manner.
• Conduct staff performance reviews in accordance with company standards.
• Oversee/attend all required meetings and complete tip reporting.
• Perform other duties as assigned by Management along with any additional training that may be required.

Skills

Detail oriented

Strong written/verbal communication

Customer service mindset

Team leadership

Listening and problem solving

Microsoft Office Suite

Education

High school diploma or GED

Tools

Outlook

Excel

Word

Job description

Valley Hospitality Services in Columbus, GA is seeking a leader to direct day-to-day food and beverage operations. You will hire, train, and guide staff, uphold sanitation standards, manage inventory, and ensure guest satisfaction across service areas.

The role includes reviewing menus with staff, supervising service quality, handling guest concerns, and leading meetings. Strong communication, organization, and leadership are essential for success in this on-site management position.