Restaurant Operations Lead - Guest Experience & Growth

CAVA - Polaris Pkwy; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Early Wage Access

Health, Dental, Vision, Telemedicine,

Pet Insurance

401k enrollment with CAVA contribution

Paid sick leave, parental leave, and社区

FREE CAVA Meal for every shift worked

Competitive pay, $21 per hour (project

The opportunity to be on the ground of

Job summary

CAVA is hiring an Assistant General Manager in Columbus, OH to partner with the General Manager and Area Leader to drive store actions, financial results, and Team Member development. You will manage scheduling, forecasting, labor, and inventory while upholding our guest-first standards.

You will learn competency-based leadership, lead by example in service, and help optimize profitability in a fast-paced environment across shifts and special projects.

Qualifications

• 1-2 years of supervisory or management experience in the restaurant or hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of delivering exceptional customer service.
• Adapt to changing circumstances and develop solutions to enhance restaurant performance.
• Ability to manage budgeting and cost control.
• Knowledge of health, safety, and sanitation regulations.
• Willing to work flexibly (including at night and on weekends) and to travel as needed.
• Consistently exhibits a generous and friendly demeanor with guests.
• Completes tasks within established timelines.
• Promotes and upholds a culture of inclusivity and respect within the team.
• Actively seeks and incorporates feedback from team members to improve performance and operations.
• Applies effective decision-making skills to guide the team towards achieving success.
• Remains open to and actively explores new ideas to drive business success.
• Demonstrates emotional stability and resilience in high-stress situations.

Responsibilities

• Assist the General Manager in managing daily restaurant operations, including opening and closing procedures.
• Ensure adherence to CAVA’s standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering, and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching, and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
• Implement strategies to boost customer satisfaction and loyalty.
• Lead by example in customer service and encourage the team to follow suit.
• Support with managing financial aspects including tracking sales, cash handling, and adherence to budget guidelines.
• Assist with preparing financial reports, analyze performance metrics, and identify areas for improvement.
• Assist with ensuring accurate financial record-keeping and cash handling procedures.
• Assist with overseeing food safety practices and team training on proper procedures.
• Assist with administrative tasks such as inventory management and maintaining operational records.
• Support the General Manager in report preparation and action plan implementation.
• Participate in special projects and initiatives to drive restaurant success and support the General Manager as needed.
• Assist with any additional duties as assigned by the General Manager or higher management.

Skills

Supervisory experience

Leadership

Communication

Customer service

Team management

Adaptability

Job description

CAVA is hiring an Assistant General Manager in Columbus, OH to partner with the General Manager and Area Leader to drive store actions, financial results, and Team Member development. You will manage scheduling, forecasting, labor, and inventory while upholding our guest-first standards.

You will learn competency-based leadership, lead by example in service, and help optimize profitability in a fast-paced environment across shifts and special projects.