Restaurant Operations Lead & Guest Experience

Gladstone,OR; Gladstone (OR); On-site; USD 52,000 - 75,000; Full time

Job summary

Unknown, located in Oregon, seeks an Assistant General Manager to oversee daily restaurant operations and support the Restaurant General Manager. The role emphasizes cost control, customer service, team development, and driving sales. You will train staff, manage cash, and ensure health and safety compliance in a fast-paced environment.

The position requires leadership, communication, and math skills, with Serve Safe certification preferred and basic familiarity with order processing systems.

Qualifications

• High school diploma or GED; some college preferred.
• Minimum 1 year of supervisory experience.
• Understanding of P & L statements.
• Strong customer service and communication skills.
• Must be Serve Safe certified.

Responsibilities

• Assist front counter to ensure quality service.
• Train and coach employees on courtesy and handling of complaints.
• Assist in maintaining sales; utilize local store marketing.
• Manage restaurant cash control; daily deposits.
• Ensure health and safety compliance; report incidents promptly.
• Aid in hiring and developing team members; document disciplinary actions.
• Perform management and administrative duties as assigned by the Restaurant General Manager.
• Conduct frequent checks to ensure ingredients and supplies are available.
• Utilize preventive maintenance for equipment and building upkeep.
• Attend meetings for planning, training, and policy reviews.

Skills

Customer service

Communication skills

Math & accounting

Supervisory experience

P&L understanding

Education

High school diploma or GED

Some college preferred

Tools

Order processing systems

Basic computer skills

Job description

Unknown, located in Oregon, seeks an Assistant General Manager to oversee daily restaurant operations and support the Restaurant General Manager. The role emphasizes cost control, customer service, team development, and driving sales. You will train staff, manage cash, and ensure health and safety compliance in a fast-paced environment.

The position requires leadership, communication, and math skills, with Serve Safe certification preferred and basic familiarity with order processing systems.