Restaurant Operations Lead

032948-Milwaukie,OR; Milwaukie (OR); On-site; USD 40,000 - 60,000; Full time

Job summary

032948-Milwaukie,OR is seeking an Assistant General Manager to help run daily restaurant operations. The role supports the Restaurant Manager in profitability, cost control, customer service, and people development.

You'll oversee front-counter service, coach employees, monitor cash handling, and ensure compliance with health and safety standards. The position requires leadership, basic math, and Serve Safe certification.

Qualifications

• High school diploma or GED; some college preferred.
• Minimum 1 year of supervisory experience.
• Understanding of P&L statements.
• Basic math and accounting skills.
• Strong customer service skills.
• Strong communication skills.
• Knowledge of order processing systems and basic computer skills.
• Must be at least 18 years of age.
• Must be Serve Safe certified.

Responsibilities

• Assist the Restaurant Manager in profitably operating the restaurant within the practice and procedures by the company.
• Responsible for working the front counter to ensure quality service. Checks product quality and communicate with customers and assures availability. Effectively trains and coaches employees to show courtesy and handling of complaints.
• Assist in maintaining an acceptable level of sales. Utilize local store marketing.
• Manages restaurant cash control by making bank deposits daily. Follow the Cash Handling Procedures outlined in the company’s employee handbook.
• Ensures accidents and incidents are reported to Risk Management in a timely manner. Take necessary action to minimize workers and/or unemployment compensation. Maintain safe work environment. Achieve highest possible rating by the Health Department. Ensures professional restaurant and team image through rigid adherence to restaurant cleanliness, uniforms, and appearance standards.
• Assists in the hiring and developing of team members. Document in writing, corrective disciplinary action with employees or any incident involving customers.
• Performs management and administrative responsibilities, as assigned by the Restaurant General Manager.
• Conducts frequent restaurant travel path to ensure all operational ingredients are in place and working well.
• Utilizes a preventive maintenance system, ensuring adequate repair for buildings and equipment.
• Attends special meetings as scheduled by the Restaurant General Manager or Area Coach for purpose of planning, training, and reviewing operations/management procedures and policies.

Skills

Customer service

Communication

Supervisory

P&L understanding

Education

High school diploma or GED

Some college preferred

Job description

032948-Milwaukie,OR is seeking an Assistant General Manager to help run daily restaurant operations. The role supports the Restaurant Manager in profitability, cost control, customer service, and people development.

You'll oversee front-counter service, coach employees, monitor cash handling, and ensure compliance with health and safety standards. The position requires leadership, basic math, and Serve Safe certification.