Restaurant Operations & Guest Experience Lead

Suisun City,CA; Suisun City (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

[Unknown] is seeking an Assistant General Manager to help run the restaurant, improve profits, and develop the team. You will assist the Restaurant Manager with cost control, customer service, and appearance standards while driving sales and profitability.

You will train staff, handle cash procedures, ensure health and safety compliance, and participate in meetings to improve operations and policies. This role requires leadership, communication, and a solid understanding of P&L statements.

Qualifications

• High school diploma or GED; some college preferred.
• Minimum of 1-year supervisory experience.
• Understanding of P&L statements.
• Basic math and accounting skills.
• Strong customer service skills.
• Strong communication skills.
• Knowledge of order processing systems and basic computer skills.
• Must be at least 18 years of age.
• Must be Serve Safe certified.

Responsibilities

• Work the front counter to ensure quality service and handle complaints.
• Train and coach employees to be courteous and professional.
• Assist in maintaining sales and utilize local store marketing.
• Manage cash by making daily bank deposits and follow cash procedures.
• Ensure safety, health compliance and proper uniform/appearance standards.
• Assist in hiring and developing team members; document disciplinary actions.
• Undertake management and administrative duties as assigned.
• Monitor operations and ensure ingredients/equipment are in place.
• Support preventive maintenance and attend planning/training meetings.

Skills

Customer service

Communication

P&L understanding

Mathematics

Education

High school diploma or GED

Some college

Tools

Order processing systems

Basic computer skills

Job description

[Unknown] is seeking an Assistant General Manager to help run the restaurant, improve profits, and develop the team. You will assist the Restaurant Manager with cost control, customer service, and appearance standards while driving sales and profitability.

You will train staff, handle cash procedures, ensure health and safety compliance, and participate in meetings to improve operations and policies. This role requires leadership, communication, and a solid understanding of P&L statements.