Restaurant Operations Lead

Concord,CA; Concord (CA); On-site; USD 52,000 - 65,000; Full time

Job summary

The Assistant General Manager position oversees profitably operating the restaurant, focusing on cost control, customer service, and employee development. Responsibilities include front-counter service leadership, sales support, cash handling, and ensuring cleanliness and safety standards.

You will assist in hiring, coaching, and administrative duties, while coordinating with the Restaurant General Manager on planning and operations.

Qualifications

• High school diploma or GED; some college preferred.
• Minimum 1 year of supervisory experience.
• Understanding of P&L statements.
• Basic math and accounting skills.
• Strong customer service and communication skills.
• Knowledge of order processing systems and basic computer skills.
• Must be at least 18 years of age.
• Must be Serve Safe certified.

Responsibilities

• Work the front counter to ensure quality service and coach employees.
• Assist in maintaining sales and utilize local store marketing.
• Manage cash and deposits according to cash handling procedures.
• Ensure health and safety compliance and maintain a clean, professional appearance.
• Assist in hiring and development of team members and document disciplinary actions.
• Perform management and administrative duties as assigned by the Restaurant General Manager.
• Conduct regular checks of operations and ingredient availability.
• Oversee preventive maintenance of equipment and facilities.
• Attend scheduled meetings for planning and training.

Skills

Customer service

Communication

P&L understanding

Basic math

Accounting basics

Order processing systems

Computer skills

Serve Safe certification

Education

High school diploma or GED; some college preferred

Job description

The Assistant General Manager position oversees profitably operating the restaurant, focusing on cost control, customer service, and employee development. Responsibilities include front-counter service leadership, sales support, cash handling, and ensuring cleanliness and safety standards.

You will assist in hiring, coaching, and administrative duties, while coordinating with the Restaurant General Manager on planning and operations.