Restaurant Operations Lead — Guest Experience

Dunkin' Donuts; City of Rochester (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Dunkin' Donuts in Rochester, NY is seeking an Assistant Restaurant Manager to support the Restaurant Manager, shift leaders and team. You will perform duties in RM's absence and lead floor operations, brand training programs, and guest experiences to deliver friendly service and profitable top line sales.

You will help recruit, hire and develop staff, coach performance, and ensure brand standards, safety and cleanliness. The franchise operates under Dunkin' standards and local laws.

Qualifications

• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.
• Basic computer skills.

Responsibilities

• Recruit, hire, onboard and develop restaurant team members.
• Assist team and shift lead performance appraisal process.
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction.

Skills

Leadership experience

Staff coaching

Guest focus

Problem solving

Time management

Job description

Dunkin' Donuts in Rochester, NY is seeking an Assistant Restaurant Manager to support the Restaurant Manager, shift leaders and team. You will perform duties in RM's absence and lead floor operations, brand training programs, and guest experiences to deliver friendly service and profitable top line sales.

You will help recruit, hire and develop staff, coach performance, and ensure brand standards, safety and cleanliness. The franchise operates under Dunkin' standards and local laws.