Restaurant Operations Lead - Guest Experience & Training

Dunkin' Donuts; Town of Hamlin (NY); Vor Ort; USD 45.000 - 60.000; Vollzeit

Zusammenfassung

Dunkin' Donuts is seeking an Assistant Restaurant Manager to support the Restaurant Manager, shift leaders and team in daily operations. The role focuses on floor operations, brand training, and delivering great guest experiences while ensuring compliance with Dunkin’ standards and franchisee policies.

The candidate will lead team meetings, supervise training, and help manage inventory, schedules and safety programs to maximize profitability and guest satisfaction in a fast-paced environment.

Qualifikationen

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• Leadership experience in retail, restaurant or hospitality.

Aufgaben

• Able to perform all responsibilities of restaurant team members.
• Lead team meetings, along with Restaurant Manager.
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Communicates restaurant priorities, goals and results to restaurant team members.
• Execute along with RM, new product rollouts including training, marketing and sampling where applicable.
• Execution of Point of Purchase in-store set up per Brand standards.
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws.
• Control costs to help maximize profitability.
• Completion of inventory on a periodic basis as determined by Franchisee.
• Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards.
• Support RM in assigning staff and deployment.
• Support RM in completion of supplier and other vendor orders.
• Conduct self-assessments and corresponding action plans.
• Ensure restaurant budget is met as determined by Franchisee.
• Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies.
• Engages with Dunkin’ Brands Field Operations team as appropriate.

Kenntnisse

Basic computer skills

Fluent English (spoken and written)

Basic math and financial management

Leadership experience in retail/food/h

Jobbeschreibung

Dunkin' Donuts is seeking an Assistant Restaurant Manager to support the Restaurant Manager, shift leaders and team in daily operations. The role focuses on floor operations, brand training, and delivering great guest experiences while ensuring compliance with Dunkin’ standards and franchisee policies.

The candidate will lead team meetings, supervise training, and help manage inventory, schedules and safety programs to maximize profitability and guest satisfaction in a fast-paced environment.