Assistant Restaurant Manager | Lead Guest Experience

Dunkin' Donuts; Village of Brockport (NY); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Dunkin' Donuts in New York is seeking an Assistant Restaurant Manager to support the Restaurant Manager, shift leaders and team. They cover the RM role in their absence and drive guest experiences, profitability and operational excellence within a single franchise.

This role emphasizes leadership, brand training, scheduling, and delivering great guest service. The ideal candidate has basic computer skills, fluent English, and prior leadership experience in hospitality.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.

Responsabilités

• Able to perform all responsibilities of restaurant team members.
• Lead team meetings, along with Restaurant Manager.
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Communicates restaurant priorities, goals and results to restaurant team members.
• Execute along with RM, new product rollouts including training, marketing and sampling where applicable.
• Execution of Point of Purchase in-store set up per Brand standards.
• Maintain a safe, secure, and healthy environment by following safety, food safety, and sanitation requirements.
• Control costs to help maximize profitability.
• Completion of inventory on a periodic basis as determined by Franchisee.
• Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand.
• Support RM in assigning staff and deployment.
• Support to RM in completion of supplier and other vendor orders.
• Engage with Dunkin Brands Field Operations team as appropriate.
• Recruit, hire, onboard and develop restaurant team members.
• Assist team and shift lead performance appraisal process.
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction.
• Develop staff to ensure high guest service levels and operational excellence.

Connaissances

Analytical skills

Team leadership

Guest focus

Time management

Problem solving

Motivating others

Formation

Basic computer skills

Fluent in English

Basic math and financial management

Leadership experience in retail/restaurant/hospitality

Description du poste

Dunkin' Donuts in New York is seeking an Assistant Restaurant Manager to support the Restaurant Manager, shift leaders and team. They cover the RM role in their absence and drive guest experiences, profitability and operational excellence within a single franchise.

This role emphasizes leadership, brand training, scheduling, and delivering great guest service. The ideal candidate has basic computer skills, fluent English, and prior leadership experience in hospitality.