Restaurant General Manager - Lead Guest-Driven Ops

Dunkin; City of Rochester (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Dunkin Rochester is seeking a General Restaurant Manager to provide strong leadership and deliver exceptional guest experiences while upholding Dunkin standards and franchisee policies.

You will recruit, train and supervise a multi-member team, oversee daily operations, manage food safety, costs and inventory, and drive profitability through efficient processes and community engagement. This role requires hands-on coaching and a commitment to brand values.

Qualifications

• Experience leading a retail/food service team.
• Ability to recruit, hire, train and supervise staff.
• Strong guest-focused culture and customer service.
• Experience managing food safety, sanitation, and health regulations.
• Experience controlling food, labor, and inventory costs.

Responsibilities

• Oversee daily operations including opening/closing and cash handling.
• Recruit, hire, train, and supervise restaurant team members.
• Implement training programs to improve performance.
• Maintain brand standards, health, safety, and sanitation.
• Monitor guest feedback and drive service improvements.
• Manage costs, inventory, waste, and profitability.
• Engage with local community and partnerships.
• Communicate priorities and results to the team.
• Execute product roll-outs and vendor orders.
• Conduct self-assessments and action plans for quality control.

Skills

Leadership

Team supervision

Training & coaching

Guest service

Budgeting/Cost control

Inventory management

Food safety & sanitation

Vendor coordination

Communication

Time management

Education

College degree preferred

Tools

POS systems

Microsoft Excel

Job description

Dunkin Rochester is seeking a General Restaurant Manager to provide strong leadership and deliver exceptional guest experiences while upholding Dunkin standards and franchisee policies.

You will recruit, train and supervise a multi-member team, oversee daily operations, manage food safety, costs and inventory, and drive profitability through efficient processes and community engagement. This role requires hands-on coaching and a commitment to brand values.