Restaurant Operations Lead - Growth, Service & Team

Dairy Queen - 491; Morgantown (WV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching

Paid Time Off

Disability Insurance

Opportunities for Advancement

Job summary

Dairy Queen - 491 in Morgantown, WV is seeking a Restaurant Manager to oversee daily restaurant operations during scheduled shifts. You will strive for excellence in quality, service, and atmosphere while ensuring fair pricing and a great Fan experience.

You will train shift leads and crew on system procedures, food safety practices, and restaurant safety. Collaboration with the GM to optimize profits and implement business plans is essential for success.

Qualifications

• Minimum 1-3 years of high-volume restaurant leadership experience, required.
• High School diploma or equivalent required.
• Proven track record of effectively managing COGS and labor.
• Strong knowledge and application of safe food handling practices.

Responsibilities

• Manage entire operation of restaurant during scheduled shifts.
• Ensure shift leads and crew are trained and fully knowledgeable on PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices.
• Assist in the execution of the restaurant’s business plan as directed by the GM.
• Understand how to react to issues impacting the restaurant’s profit & loss (P&L) to optimize sales and profit, such as analyzing COGS and taking corrective action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year and adjusting labor accordingly, ensuring that cash control/security procedures are followed, and understanding the P&L implications of workers’ compensation claims.
• Assist the GM with developing and implementing strategies to increase average meal checks and frequency of Fan visits.
• Ensure that Fan service in all areas meets or exceeds company standards.
• Establish standards for the management team and crew to handle customer concerns.
• Build relationships with return or preferred patrons.
• Accomplish store objectives by assisting the GM with hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team.
• Maintain a positive working relationship with all restaurant staff to foster a cooperative and pleasant working climate.

Skills

Customer focus

Trainer and coach

Management skills

Organization and goal focus

Technical

Flexibility and adaptability

Integrity

Education

High School diploma or equivalent

Job description

Dairy Queen - 491 in Morgantown, WV is seeking a Restaurant Manager to oversee daily restaurant operations during scheduled shifts. You will strive for excellence in quality, service, and atmosphere while ensuring fair pricing and a great Fan experience.

You will train shift leads and crew on system procedures, food safety practices, and restaurant safety. Collaboration with the GM to optimize profits and implement business plans is essential for success.