Shift Lead & Team Coach

Dairy Queen; Morgantown (WV); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching

Paid Time Off

Disability Insurance

Opportunities for Advancement

Job summary

Dairy Queen in Morgantown, WV is seeking a dedicated team member to support the General Manager and Assistant Managers during scheduled shifts. You will help with customer service, product preparation, cash handling, drive-thru and back-line food prep, and ensure operations run smoothly.

The role emphasizes leadership, training, and maintaining high standards for quality, speed, and safety. You will work in a fast-paced environment, build relationships with fans, and help engage in store

Qualifications

• Customer service experience in a fast-paced setting.
• Ability to train and coach team members on routines and systems.
• Proven leadership skills to motivate teammates and supervise a work area.
• Strong organizational focus to meet goals in a fast-paced environment.

Responsibilities

• Assist the GM and Assistant Managers with scheduling, training, and coaching during shifts.
• Ensure quality, service, and atmosphere meet brand standards; resolve customer issues promptly.
• Lead by example, assign tasks, and maintain a positive, productive team environment.
• Support inventory control, cash handling, and adherence to safety standards.
• Contribute to local marketing and store-level business planning.

Skills

Customer focus

Trainer and coach

Leadership skills

Organization and goal focus

Technical

Flexibility and adaptability

Integrity

Education

High School diploma or equivalent

Tools

POS systems

Computers

Job description

Dairy Queen in Morgantown, WV is seeking a dedicated team member to support the General Manager and Assistant Managers during scheduled shifts. You will help with customer service, product preparation, cash handling, drive-thru and back-line food prep, and ensure operations run smoothly.

The role emphasizes leadership, training, and maintaining high standards for quality, speed, and safety. You will work in a fast-paced environment, build relationships with fans, and help engage in store