Restaurant Operations Lead - Elevate Service & Profit

Efficientapply; Richland Hills (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Jack in the Box is seeking a Restaurant Operations Leader to manage daily restaurant activities in collaboration with the Restaurant Manager. This role emphasizes staff recruitment, training, guest service excellence, and brand integrity across all shifts.

You will drive internal development, ensure food safety, maintain high guest satisfaction, and pursue profitable growth in a fast-paced environment while upholding company policies and the Brand Promise.

Qualifications

• Education: High School Diploma or GED; an associate's or bachelor's degree is preferred.
• Experience: 1+ years as a Shift Leader or 1 year as an Assistant Manager in a customer service environment; external candidates: 3 years as an Assistant Manager with some P&L responsibility.
• Knowledge/Abilities: must be at least 18; ServSafe certification; strong English reading/writing; good interpersonal, math, and organizational skills.

Responsibilities

• Internal Service: recruit, train, develop, and evaluate restaurant staff; ensure staffing and training systems; promote the brand and Service Profit Chain; maintain a friendly, safe restaurant environment.
• External Service: ensure guests receive excellent service and food quality; handle guest concerns professionally; maintain brand image and restaurant cleanliness.
• Higher Profits: analyze operations and financial performance using management information tools; develop action plans to increase sales and profitability; monitor costs and adherence to budget.

Skills

Staffing & Training

Customer Service

Leadership

Food Safety

Operations Mgmt

Budget & P&L

Communication

Education

High School Diploma

Associate/Bachelor's preferred

Job description

Jack in the Box is seeking a Restaurant Operations Leader to manage daily restaurant activities in collaboration with the Restaurant Manager. This role emphasizes staff recruitment, training, guest service excellence, and brand integrity across all shifts.

You will drive internal development, ensure food safety, maintain high guest satisfaction, and pursue profitable growth in a fast-paced environment while upholding company policies and the Brand Promise.