Restaurant Manager: Lead Operations & Guest Experience

nandosrestgroup; Alexandria (VA); On-site; USD 52,000 - 78,000; Full time

Job summary

Nando’s North America is seeking a Restaurant Manager who ensures the restaurant feels brilliantly consistent, human, and alive on the floor with the team, setting the tone for service and upholding standards. You will lead daily operations, coach shifts, manage safety, inventory, and guest satisfaction while developing tomorrow's leaders and maintaining brand standards.

If you bring 2–3 years of restaurant management, strong KPI delivery, and a passion for hospitality, join a team that values

Qualifications

• Needs 2–3 years of restaurant management experience.
• Demonstrates ability to lead full shifts and deploy staff.
• Proven track record delivering KPIs (sales, labor, food quality, audits).
• Experience hiring, onboarding, and training team members.
• Strong focus on food safety, stock control, and guest satisfaction.

Responsibilities

• Lead in the restaurant to ensure consistent, high-quality service.
• Coach and develop team members; manage onboarding and sign-offs.
• Oversee opening, shift changeover, and closing procedures, including cash and inventory.
• Maintain brand standards; ensure safety, cleanliness, and compliance.

Skills

Team leadership

KPI delivery

Guest issue resolution

Staff training

Inventory management

Education

High school diploma or equivalent

Serv Safe Manager Certification

Allergen Certification

Alcohol service certifications

Job description

Nando’s North America is seeking a Restaurant Manager who ensures the restaurant feels brilliantly consistent, human, and alive on the floor with the team, setting the tone for service and upholding standards. You will lead daily operations, coach shifts, manage safety, inventory, and guest satisfaction while developing tomorrow's leaders and maintaining brand standards.

If you bring 2–3 years of restaurant management, strong KPI delivery, and a passion for hospitality, join a team that values