Restaurant Manager: Lead Service, Ops & People

Nando's PERi-PERi North America; Naperville (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Nando's North America is seeking a Restaurant Manager to lead on the floor with the team, ensuring a warm, consistent guest experience and smooth operation. You will coach staff, uphold standards, and balance service speed with quality to protect the Nando’s experience.

Ideal candidates bring 2–3 years of restaurant management experience, strong leadership, and a focus on safety, teamwork, and guest satisfaction. This full-time role is based in Naperville, IL, and requires on-site work.

Qualifications

• Demonstrated leadership and people management skills.
• Strong communication and guest service orientation.
• Experience in restaurant operations and team development.

Responsibilities

• Lead in the Nando's Way: model Pride, Passion, Courage, Integrity, and Family.
• Coordinate floor leadership and ensure peak-time coverage.
• Coach team, set expectations, and uphold hospitality standards.
• Manage staffing, onboarding, and ongoing training initiatives.
• Oversee food safety, inventory, and daily cleanliness routines.
• Drive KPI targets and protect brand quality and speed of service.

Skills

Leadership

People Management

Communication

Hospitality

Customer Service

Staff Training

Operations Management

Food Safety

Inventory Management

Problem Solving

Education

High school diploma or equivalent

Serv Safe Manager Certification

Allergen Certification

Alcohol Service Certification

Job description

Nando's North America is seeking a Restaurant Manager to lead on the floor with the team, ensuring a warm, consistent guest experience and smooth operation. You will coach staff, uphold standards, and balance service speed with quality to protect the Nando’s experience.

Ideal candidates bring 2–3 years of restaurant management experience, strong leadership, and a focus on safety, teamwork, and guest satisfaction. This full-time role is based in Naperville, IL, and requires on-site work.