Restaurant Manager: Lead Guest Experience & Team

Long John Silver's, LLC; Cumberland (MD); On-site; USD 48,000 - 62,000; Full time

Job summary

Long John Silver's, LLC in Cumberland, MD is seeking a Restaurant Manager to lead our team and deliver outstanding guest experiences. You will recruit, train, and develop crew and management, maintain food safety and quality, control costs, and execute local marketing.

This role requires 50-hour weeks, nights and weekends, a valid driver’s license, and a passion for guest service. You will exemplify PIRATE values in daily operations.

Qualifications

• Must have completed Restaurant General Manager Readiness Checklist.
• Reliable transportation and ability to work 50 hours per week, with nights and weekends.
• Valid Driver’s License required.
• Strong customer service mindset with the ability to positively impact guest experience.
• Ability to operate in a fast-paced environment.
• Commitment to high food safety and cleanliness standards.
• Comfortable with Microsoft Office and HRIS platforms.
• Ability to read and interpret written, oral, diagram, and schedule instructions.

Responsibilities

• Ensure 100% guest satisfaction by resolving concerns promptly and delivering exceptional service.
• Inspire and motivate team members to exceed performance expectations.
• Maintain optimal staffing levels and foster a culture of teamwork, respect, and accountability.
• Oversee food safety, quality, and cleanliness to uphold high standards.
• Drive profitability through efficient inventory management and waste reduction.
• Recruit, hire, train, and develop crew members and management.
• Communicate goals, expectations, and company standards effectively.
• Ensure compliance with cash control, safety, and operational guidelines.
• Execute local marketing initiatives to boost sales.

Skills

Customer service

Leadership

Teamwork

Communication

Problem solving

Tools

Microsoft Office

BOH technologies

HRIS platforms

Job description

Long John Silver's, LLC in Cumberland, MD is seeking a Restaurant Manager to lead our team and deliver outstanding guest experiences. You will recruit, train, and develop crew and management, maintain food safety and quality, control costs, and execute local marketing.

This role requires 50-hour weeks, nights and weekends, a valid driver’s license, and a passion for guest service. You will exemplify PIRATE values in daily operations.