Assistant Restaurant GM: Lead Team, Delight Guests

Long John Silver's; Champlin Meadows (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Long John Silver's is seeking an Assistant Restaurant General Manager to lead our team and deliver outstanding guest experiences. You will ensure top-notch service, uphold food safety standards, and drive profitability through smart staffing and waste reduction.

Join a fast-paced setting with a focus on People First, Integrity, and Excellence, while motivating Crew Members and managing day-to-day operations to keep guests coming back for the signature seafood experience.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience performing as a Shift Manager.
• Available to work the required minimum of 40 hours per week.
• Must have reliable transportation and ability to work nights and weekends.
• Valid Driver’s License required.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates Crew Members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all Crew Members and management.
• Commits to delivering positive engagement during every guest interaction.
• Ensures all ingredients and menu items are properly stored, handled, prepared, and presented with the highest standards of food safety, accuracy, and quality.
• Drives profitability by effectively managing product projections and minimizing waste.
• Delivers a "come-back quality" experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for both guests and team members.

Skills

Customer service

Team leadership

Communication

Education

High School Diploma or equivalent

Job description

Long John Silver's is seeking an Assistant Restaurant General Manager to lead our team and deliver outstanding guest experiences. You will ensure top-notch service, uphold food safety standards, and drive profitability through smart staffing and waste reduction.

Join a fast-paced setting with a focus on People First, Integrity, and Excellence, while motivating Crew Members and managing day-to-day operations to keep guests coming back for the signature seafood experience.