Assistant General Manager - Lead Guest Experience & Team

Long John Silver's; Birch Run Township (MI); On-site; USD 48,000 - 64,000; Full time

Job summary

Long John Silver’s is seeking an Assistant Restaurant General Manager to lead our team and elevate guest experiences. You will oversee daily operations, coach Crew Members, and uphold high standards of food safety and service quality.

You will drive staffing levels, schedule effectively, and ensure a welcoming, efficient environment that resonates with our PIRATE values and focus on excellence.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience performing as a Shift Manager.
• Available to work the required minimum of 40 hours per week.
• Must have reliable transportation and ability to work nights and weekends.
• Must have a valid Driver’s License.
• Demonstrate pride in every task and positively impact guest experience.
• Ability to work in a fast-paced environment.
• Commitment to high quality food and cleanliness standards.
• Bring upbeat energy and a positive attitude to the team.
• Ability to read and interpret written, oral, diagram, and schedule instructions.
• Ability to perform basic math and compute rate, ratio, and percent.

Responsibilities

• Guarantees 100% satisfaction for every guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy.
• Inspires and motivates Crew Members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among Crew Members and management.
• Delivers a positive engagement during every guest interaction.
• Maintains proper storage, handling, preparation, and presentation of ingredients and menu items with high food safety, accuracy, and quality.
• Drives profitability by managing product projections and minimizing waste.
• Delivers a 'come-back quality' experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for guests and team members.

Skills

Customer service

Leadership

Staff motivation

Staffing

Food safety

Education

High School diploma or equivalent

Job description

Long John Silver’s is seeking an Assistant Restaurant General Manager to lead our team and elevate guest experiences. You will oversee daily operations, coach Crew Members, and uphold high standards of food safety and service quality.

You will drive staffing levels, schedule effectively, and ensure a welcoming, efficient environment that resonates with our PIRATE values and focus on excellence.