Assistant Restaurant GM — Lead Guest Experience & Team

Long John Silver's, LLC; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Long John Silver’s, LLC is seeking a motivated Assistant Restaurant General Manager to lead our team and deliver outstanding guest experiences. The role focuses on guest satisfaction, staff development, and operations excellence in a fast-paced setting.

You will ensure food safety, proper inventory handling, and adherence to high quality standards while driving profitability and guest engagement. This position requires 18+ years, a high school diploma, and availability for nights and weekends.

Qualifications

• Minimum 18 years old.
• Available to work nights and weekends.
• Must have reliable transportation and valid driver’s license.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy.
• Inspires and motivates Crew Members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Drives profitability by effectively managing product projections and minimizing waste.

Skills

Customer service

Leadership

Food safety

Team motivation

Time management

Education

High School Diploma or equivalent

Job description

Long John Silver’s, LLC is seeking a motivated Assistant Restaurant General Manager to lead our team and deliver outstanding guest experiences. The role focuses on guest satisfaction, staff development, and operations excellence in a fast-paced setting.

You will ensure food safety, proper inventory handling, and adherence to high quality standards while driving profitability and guest engagement. This position requires 18+ years, a high school diploma, and availability for nights and weekends.