Restaurant Leader & Team Coach — Fast-Paced Ops

Shake Shack; Chapel Hill (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Weekly pay

Performance bonuses

Meal discounts

Corporate discounts

Health insurance

Life and disability insurance

401k with match

Paid time off

Parental leave

EAP

Job summary

Shake Shack in Chapel Hill is seeking an experienced Restaurant Manager to lead daily operations, ensure guest satisfaction, and coach team members toward hospitality excellence.

You will oversee high‑volume service, maintain sanitation standards, manage scheduling, and promote the brand through local events while growing your leadership skills in a fast‑paced, people‑first environment.

Qualifications

• 2-3 years of Restaurant Management experience in a high‑volume, fast‑paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word‑of‑mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant management

Team leadership

Guest service

Operations planning

Food safety knowledge

Flexible hours

Job description

Shake Shack in Chapel Hill is seeking an experienced Restaurant Manager to lead daily operations, ensure guest satisfaction, and coach team members toward hospitality excellence.

You will oversee high‑volume service, maintain sanitation standards, manage scheduling, and promote the brand through local events while growing your leadership skills in a fast‑paced, people‑first environment.