Restaurant IT Support Specialist — Hybrid (Entry-Level)

Paradox.ai by Workday - ATS; Nashville (TN); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Vacation and sick pay

Hybrid work schedule/location

Yearly bonus potential

Meal benefits

Medical, dental, vision, FSA, and 401K

Paid Time off and Holidays

Low-cost prescription medications

PerkSpot savings and local deals

Employee Assistance Programs

Free legal assistance (Rocket Lawyer)

Job summary

Captain D's in Nashville is seeking an Entry-Level IT Support (Help Desk) Partner to keep POS systems running smoothly and assist staff with technology. After training, the role offers a hybrid schedule with 3 in-office days weekly and 2 remote days, supporting restaurant professionals and testing new hardware.

You will analyze recurring issues, collaborate with POS engineers, and use Office tools, scripting, and databases to resolve problems.

Qualifications

• Strong written and verbal communication skills.
• Good customer service mindset and patience.
• Basic knowledge of Windows operating system.

Responsibilities

• Troubleshoot POS technologies (registers, displays, tablets).
• Analyze and report recurring issues in restaurants.
• Collaborate with POS support engineers to optimize solutions.
• Test new hardware and integrations.
• Document issues and steps taken for future reference.

Skills

Communication skills

Customer service

Windows OS basics

Technical documentation

Organizational skills

Education

High School Diploma

Tools

Office Suite

POS Systems

Scripting basics

Databases

Job description

Captain D's in Nashville is seeking an Entry-Level IT Support (Help Desk) Partner to keep POS systems running smoothly and assist staff with technology. After training, the role offers a hybrid schedule with 3 in-office days weekly and 2 remote days, supporting restaurant professionals and testing new hardware.

You will analyze recurring issues, collaborate with POS engineers, and use Office tools, scripting, and databases to resolve problems.