Restaurant IT Support Specialist - Hybrid

Captain D's; Nashville (TN); Hybrid; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Vacation and sick pay

Hybrid work schedule/location

Yearly bonus potential

Meal benefits

Medical, dental, vision, FSA, and 401K

Job summary

Captain D's is seeking an IT Support (Help Desk) partner in Nashville to provide technical assistance for restaurant operations. The role involves troubleshooting POS hardware and software, supporting staff, and testing new equipment in a hybrid setup (3 days in the office after training).

The ideal candidate will have a high school diploma and strong communication, organizational and customer-service skills to thrive in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Ability to document technical information clearly.

Responsibilities

• Troubleshoot POS technologies including registers and displays.
• Analyze recurring system issues in restaurants.
• Collaborate with POS engineers to optimize hardware/software.
• Test new hardware and tools.
• Use Office tools and basic scripting to support operations.
• Interact with restaurant staff regularly.

Skills

Communication

Customer service

Technical writing

Windows OS

Education

High School Diploma

Tools

POS systems

Office suite

Databases

Scripting

Job description

Captain D's is seeking an IT Support (Help Desk) partner in Nashville to provide technical assistance for restaurant operations. The role involves troubleshooting POS hardware and software, supporting staff, and testing new equipment in a hybrid setup (3 days in the office after training).

The ideal candidate will have a high school diploma and strong communication, organizational and customer-service skills to thrive in a fast-paced environment.