IT Support (Help Desk) Partner

Captain D's, LLC; Nashville (TN); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid schedule

Competitive salary

Vacation and sick pay

Yearly bonus potential

Meal benefits

Medical, dental, vision, FSA, and 401K

PTO and holidays

Low-cost medications

PerkSpot deals

Employee Assistance Programs

Legal assistance

Professional development

Job summary

Captain D's is seeking an entry-level IT Support Partner to provide technical help for our restaurant locations in Nashville, TN. You’ll troubleshoot POS systems, assist staff with technology use, and help test hardware while growing your IT skills in a supportive environment.

The role offers a hybrid schedule after training (3 days in office), competitive pay, vacation/sick time, and opportunities for professional development within a restaurant technology team.

Qualifications

• High school diploma or equivalent; entry-level IT support familiarity is a plus.
• Solid written and verbal communication and strong customer service.
• Ability to work in a fast-paced environment with a sense of urgency.

Responsibilities

• Troubleshoot POS technologies (registers, kitchen displays, back office, tablets, training systems).
• Analyze and report recurring system issues in restaurants.
• Collaborate with POS support engineers to optimize software and hardware solutions.
• Test new hardware.
• Utilize tools ranging from Office applications to scripting and databases.
• Perform other duties as required and assigned.
• Regularly interact with restaurant professionals.

Skills

Customer service

Communication

Organization

Time management

Problem solving

Education

High School diploma

Tools

Windows OS

Office suite

POS systems

Job description

Location: 624 Grassmere Park Drive, NASHVILLE, TN, 37211
Location: Nashville, TN
Schedule/Hybrid: Hybrid schedule (after training). 3 days in office a week.
Job Type: Entry Level
Employment Type: Full Time
Education Level: High School

As a IT Support (Help Desk) Partner, you'll provide technical support for our restaurants, troubleshoot IT issues to ensure everything works perfectly, and collaborate with restaurant professionals to make tech a seamless part of their day. You'll also test new hardware, teach users how to use technology, and grow your own skills in a supportive environment.

What's in it for you?

• Competitive salary
• Vacation and sick pay
• Hybrid work schedule/location
• Yearly bonus potential
• Meal benefits
• Medical, dental, vision, FSA, and 401K plans
• Paid Time off and Holidays (varies)
• Low-cost prescription medications
• PerkSpot savings and local deals
• Employee Assistance Programs
• Free legal assistance (Rocket Lawyer)
• Professional development and growth opportunities

You Primary Duties:

• Troubleshoot Point of Sales (POS) technologies (registers, kitchen displays, back office, tablets, multimedia training systems).
• Analyze and report recurring system issues in restaurants.
• Collaborate with POS support engineers to optimize software and hardware solutions.
• Test new hardware.
• Utilize tools ranging from Office applications to scripting and databases.
• Perform other duties as required and assigned.
• Regularly interact with restaurant professionals.

Ideal Candidates display:

• Strong oral and written communication and interpersonal skills, including technical documentation.
• Solid organizational and prioritizing skills.
• Able to work in a fast-paced environment and demonstrate a sense of urgency.
• Strong customer service skills.
• Ability to communicate effectively with technical and non-technical users.
• Basic knowledge of Windows Operating System.

Environment:

A successful candidate will be required to stand; walk and stoop, kneel, crouch or crawl. They must occasionally lift and/or move up to 25 pounds and is regularly exposed to ambient lighting and temperate climate conditions.

Work Location/Schedule:

Schedule is a 5-day work week – 3 shifts daytime Mon-Fri, and 2 shifts Sat/Sun 2pm-11pm. Hybrid schedule available (3 days in Office).

Captain D's is an Equal Opportunity Employer (EOE) dedicated to creating a workplace that embraces diversity.