IT Support (Help Desk) Partner

Captain D's; Nashville (TN); Hybrid; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Vacation and sick pay

Hybrid work schedule/location

Yearly bonus potential

Meal benefits

Medical, dental, vision, FSA, and 401K

Job summary

Captain D's is seeking an IT Support (Help Desk) partner in Nashville to provide technical assistance for restaurant operations. The role involves troubleshooting POS hardware and software, supporting staff, and testing new equipment in a hybrid setup (3 days in the office after training).

The ideal candidate will have a high school diploma and strong communication, organizational and customer-service skills to thrive in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Ability to document technical information clearly.

Responsibilities

• Troubleshoot POS technologies including registers and displays.
• Analyze recurring system issues in restaurants.
• Collaborate with POS engineers to optimize hardware/software.
• Test new hardware and tools.
• Use Office tools and basic scripting to support operations.
• Interact with restaurant staff regularly.

Skills

Communication

Customer service

Technical writing

Windows OS

Education

High School Diploma

Tools

POS systems

Office suite

Databases

Scripting

Job description

Location: 624 Grassmere Park Drive, Ste. 30, NASHVILLE, TN, 37211

Schedule/Hybrid: Hybrid schedule (after training). 3 days in office a week.

Job Type: Entry Level

Employment Type: Full Time

Education Level: High School

As a IT Support (Help Desk) Partner, you'll provide technical support for our restaurants, troubleshoot IT issues to ensure everything works perfectly, and collaborate with restaurant professionals to make tech a seamless part of their day. You'll also test new hardware, teach users how to use technology, and grow your own skills in a supportive environment.

What's in it for you?

• Competitive salary
• Vacation and sick pay
• Hybrid work schedule/location
• Yearly bonus potential
• Meal benefits
• Medical, dental, vision, FSA, and 401K plans
• Paid Time off and Holidays (varies)
• Low-cost prescription medications
• PerkSpot savings and local deals
• Employee Assistance Programs
• Free legal assistance (Rocket Lawyer)
• Professional development and growth opportunities

You Primary Duties

• Troubleshoot Point of Sales (POS) technologies (registers, kitchen displays, back office, tablets, multimedia training systems).
• Analyze and report recurring system issues in restaurants.
• Collaborate with POS support engineers to optimize software and hardware solutions.
• Test new hardware.
• Utilize tools ranging from Office applications to scripting and databases.
• Perform other duties as required and assigned.
• Regularly interact with restaurant professionals.

Ideal Candidates Display

• Strong oral and written communication and interpersonal skills, including technical documentation.
• Solid organizational and prioritizing skills.
• Able to work in a fast-paced environment and demonstrate a sense of urgency.
• Strong customer service skills.
• Ability to communicate effectively with technical and non-technical users.
• Basic knowledge of Windows Operating System.

Environment

A successful candidate will be required to stand; walk and stoop, kneel, crouch or crawl. They must occasionally lift and/or move up to 25 pounds and is regularly exposed to ambient lighting and temperate climate conditions.

Work Location/Schedule:

• Schedule is a 5-day work week – 3 shifts daytime Mon-Fri, and 2 shifts Sat/Sun 2pm-11pm.
• Hybrid schedule available (3 days in Office).

Captain D's is an Equal Opportunity Employer (EOE) dedicated to creating a workplace that embraces diversity.