IT Support (Help Desk) Partner

Captain Deels; Nashville (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Vacation and sick pay

Hybrid work schedule/location

Yearly bonus potential

Meal benefits

Medical, dental, vision, FSA, and 401K

Paid Time off and Holidays

Low-cost prescription medications

PerkSpot savings and local deals

Employee Assistance Programs

Free legal assistance (Rocket Lawyer)

Job summary

Captain D's in Nashville is seeking an Entry-Level IT Support (Help Desk) Partner to keep POS systems running smoothly and assist staff with technology. After training, the role offers a hybrid schedule with 3 in-office days weekly and 2 remote days, supporting restaurant professionals and testing new hardware.

You will analyze recurring issues, collaborate with POS engineers, and use Office tools, scripting, and databases to resolve problems.

Qualifications

• Strong written and verbal communication skills.
• Good customer service mindset and patience.
• Basic knowledge of Windows operating system.

Responsibilities

• Troubleshoot POS technologies (registers, displays, tablets).
• Analyze and report recurring issues in restaurants.
• Collaborate with POS support engineers to optimize solutions.
• Test new hardware and integrations.
• Document issues and steps taken for future reference.

Skills

Communication skills

Customer service

Windows OS basics

Technical documentation

Organizational skills

Education

High School Diploma

Tools

Office Suite

POS Systems

Scripting basics

Databases

Job description

Location: 624 Grassmere Park Drive, Ste. 30, NASHVILLE, TN, 37211Schedule/Hybrid: Hybrid schedule (after training). 3 days in office a week.Job Type: Entry LevelEmployment Type: Full TimeEducation Level: High SchoolAs a IT Support (Help Desk) Partner, you'll provide technical support for our restaurants, troubleshoot IT issues to ensure everything works perfectly, and collaborate with restaurant professionals to make tech a seamless part of their day. You'll also test new hardware, teach users how to use technology, and grow your own skills in a supportive environment.What's in it for you?Competitive salaryVacation and sick payHybrid work schedule/locationYearly bonus potentialMeal benefitsMedical, dental, vision, FSA, and 401K plansPaid Time off and Holidays (varies)Low-cost prescription medicationsPerkSpot savings and local dealsEmployee Assistance ProgramsFree legal assistance (Rocket Lawyer)Professional development and growth opportunitiesYou Primary Duties:Troubleshoot Point of Sales (POS) technologies (registers, kitchen displays, back office, tablets, multimedia training systems).Analyze and report recurring system issues in restaurants.Collaborate with POS support engineers to optimize software and hardware solutions.Test new hardware.Utilize tools ranging from Office applications to scripting and databases.Perform other duties as required and assigned.Regularly interact with restaurant professionals.Ideal Candidates display:Strong oral and written communication and interpersonal skills, including technical documentation.Solid organizational and prioritizing skills.Able to work in a fast-paced environment and demonstrate a sense of urgency.Strong customer service skills.Ability to communicate effectively with technical and non-technical users.Basic knowledge of Windows Operating System.Environment:A successful candidate will be required to stand; walk and stoop, kneel, crouch or crawl. They must occasionally lift and/or move up to 25 pounds and is regularly exposed to ambient lighting and temperate climate conditions.Work Location/Schedule:Schedule is a 5-day work week – 3 shifts daytime Mon-Fri, and 2 shifts Sat/Sun 2pm-11pm.Hybrid schedule available (3 days in Office).Captain D's is an Equal Opportunity Employer (EOE) dedicated to creating a workplace that embraces diversity.