Restaurant IT Support Engineer

AppleOne Employment Services; Anaheim (CA); Vor Ort; USD 35.000 - 43.000; Vollzeit

Benefits dieser Stelle

Mileage reimbursement

Contract/Temporary

Zusammenfassung

AppleOne Employment Services is seeking a Restaurant Support Engineer for a contract/temporary role in Anaheim, CA. You will deliver Level 2 and Level 3 support for POS, KDS, EMV devices, networking gear, printers, and back-office systems across multiple restaurant sites.

You will troubleshoot remotely and onsite, assist with rollouts and installations, and coordinate with operations teams to minimize downtime while maintaining strong documentation and performance in a fast-paced environment.

Qualifikationen

• 3+ years of experience in IT systems support, field support, desktop support, or a similar technical support role.
• Experience troubleshooting escalated technical issues involving hardware, peripherals, networking, POS systems, or retail/store technology.
• Working knowledge of routers, switches, access points, cabling, basic network configuration, printers, workstations, and related IT equipment.
• Comfortable supporting POS systems, payment/EMV hardware, kitchen display systems, and other in-store technology.
• Basic familiarity with Windows OS, Google Workspace, and Microsoft 365.

Aufgaben

• Provide Level 2 and Level 3 support for store and restaurant systems, including POS terminals, KDS, EMV/payment devices, routers, switches, access points, printers, and back-office systems.
• Troubleshoot complex technical issues remotely and onsite, identifying root causes, resolving recurring problems, and minimizing restaurant downtime.
• Support system rollouts, hardware deployments, upgrades, new store openings, remodels, and technology initiatives across multiple restaurant concepts.
• Occasionally travel to restaurant locations for installation, maintenance, repair, cabling, hardware replacement, and preventive maintenance.
• Coordinate with restaurant managers, corporate IT, vendors, and onsite support engineers to schedule work around restaurant operating hours.

Kenntnisse

IT support

Level 2/3 support

Windows

Google Workspace

Networking basics

POS systems

Tools

POS terminals

KDS

Printers

Jobbeschreibung

Job Summary

We are seeking a Restaurant Support Engineer for a contract/temporary opportunity in Anaheim, CA, supporting store and restaurant technology across a multi-location food and beverage environment. This role provides Level 2 and Level 3 technical support for POS systems, kitchen display systems, payment hardware, networking equipment, back-office computers, printers, and related restaurant systems.

This is a great opportunity for an IT support professional who enjoys hands-on troubleshooting, multi-site support, and working closely with restaurant operations, corporate IT, vendors, and field support teams. The environment is fast-moving, collaborative, and service-focused, with supportive leadership and a strong emphasis on teamwork, reliable communication, and keeping restaurant operations running smoothly.

Key Responsibilities

• Provide Level 2 and Level 3 support for store and restaurant systems, including POS terminals, KDS, EMV/payment devices, routers, switches, access points, printers, and back-office systems.
• Troubleshoot complex technical issues remotely and onsite, identifying root causes, resolving recurring problems, and minimizing restaurant downtime.
• Support system rollouts, hardware deployments, upgrades, new store openings, remodels, and technology initiatives across multiple restaurant concepts.
• Occasionally travel to restaurant locations for installation, maintenance, repair, cabling, hardware replacement, and preventive maintenance.
• Coordinate with restaurant managers, corporate IT, vendors, and onsite support engineers to schedule work around restaurant operating hours.
• Document tickets, maintenance activity, resolutions, inventory updates, and knowledge base procedures in the ticketing system.

Compensation and Benefits

• Job Type: Contract/Temporary.
• Location: Anaheim, CA.
• Salary Range: $35.00 to $43.00 per year.
• Schedule: Flexible availability required, including occasional early morning, evening, late-night, or off-hours support based on restaurant operating needs.
• Travel: Occasional local travel to restaurant locations required, with mileage/travel reimbursement per company policy.

Required Qualifications and Skills

• Provide escalated Level 2 and Level 3 support for restaurant technology, POS systems, networking equipment, and store-level hardware.
• Perform onsite troubleshooting, installation, maintenance, and repair across multiple restaurant locations when remote resolution is not possible.
• Support technology rollouts, preventive maintenance, deferred repairs, and multi-person field projects.
• Provide occasional backup desktop support for corporate users, including Windows, Google Workspace, Microsoft 365, imaging, configuration, and help desk tickets.
• 3+ years of experience in IT systems support, field support, desktop support, or a similar technical support role.
• Experience troubleshooting escalated technical issues involving hardware, peripherals, networking, POS systems, or retail/store technology.
• Working knowledge of routers, switches, access points, cabling, basic network configuration, printers, workstations, and related IT equipment.
• Comfortable supporting POS systems, payment/EMV hardware, kitchen display systems, and other in-store technology.
• Basic familiarity with Windows OS, Google Workspace, and Microsoft 365.
• Valid driver's license and ability to travel locally between the corporate office and restaurant locations.
• Ability to work hands-on with hardware, cabling, equipment installation, and troubleshooting in live restaurant and kitchen environments.
• Ability to lift and move IT equipment up to 50 lbs and work in varied physical spaces, including under counters, behind equipment, back offices, storage areas, and network closets.
• Strong troubleshooting, communication, documentation, and problem-solving skills.
• Flexibility to provide occasional support outside standard business hours, including early mornings, evenings, or off-hours maintenance windows.

Preferred Qualifications

• Experience supporting restaurant, hospitality, retail, or multi-location store systems.
• Experience with POS platforms, kitchen display systems, EMV/payment terminals, back-office systems, inventory software, or restaurant technology.
• Experience supporting multi-brand or multi-location environments.
• IT certifications such as CompTIA A+, Network+, CCNA, or similar credentials.
• Experience assisting with new store openings, remodels, large-scale technology rollouts, or field support projects.
• Prior experience in a blended role involving escalated systems support, onsite field support, and desktop support.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.