Tier 1 Tech Support

AppleOne Employment Services; Pasadena (CA); Hybrid; USD 23,000 - 32,000; Full time

Job summary

AppleOne Employment Services is seeking a Tier 1 Tech Support specialist for a temp-to-hire role supporting customers with software licensing and registration questions. The position is remote with California residency, offering a structured environment and potential conversion to full-time.

The role emphasizes clear procedures, teamwork, and the chance to build extended technical support experience in the computer software industry.

Qualifications

• 3–5 years of technical customer service or support experience.
• Proficiency with Microsoft Office applications.
• Strong verbal and written communication skills.

Responsibilities

• Respond to customer questions about software licensing and registration by phone and email.
• Verify information and follow procedures to resolve basic support requests.
• Provide accurate, timely responses within a 24-hour business period.
• Document interactions with all relevant information for follow-up.
• Learn and apply new product, licensing, and process information quickly.
• Organize daily workload with strong attention to detail and quality.

Skills

Technical support

Microsoft Office

Verbal and written communication

CRM tools

Remote work experience

Tools

Ticketing systems

Office suite

CRM platforms

Job description

Job Summary

We are seeking a Tier 1 Tech Support professional for a temp-to-hire opportunity supporting customers with software licensing and registration questions. This remote role is ideal for a detail-oriented technical customer service professional who enjoys helping users, following clear processes, and providing timely, accurate support by phone and email. This opportunity offers a consistent weekday schedule, the ability to work remotely while living in California, and potential conversion to full-time employment. Candidates can expect a structured support environment with clear procedures, collaborative teamwork, and the chance to build long-term technical support experience in the computer software industry.

Key Responsibilities

• - Respond to customer questions and inquiries related to software licensing and registration via phone and email.
• - Verify customer-provided information and follow established procedures to resolve basic support requests.
• - Provide accurate, complete, and professional responses within a 24-hour business period.
• - Document customer interactions and include all relevant information needed for follow-up or resolution.
• - Learn and apply new product, licensing, and process information quickly and accurately.
• - Organize daily workload efficiently while maintaining strong attention to detail and service quality.

Compensation and Benefits

• - Pay: $20 per hour.
• - Job type: Temp-to-hire.
• - Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
• - Work arrangement: Will start out remote. Will convert to hybrid three days onsite in Pasadena in 2027.
• - Location requirement: Pasadena, CA area listed, with remote work available for California residents.
• - Conversion potential: Positions may convert to full-time employment eventually.

Required Qualifications and Skills

• - Support customers with basic software licensing and registration inquiries.
• - Respond to customer requests by email and phone within required business timeframes.
• - Verify customer information and follow established support processes.
• - Maintain accurate, complete, and detail-focused customer communication.
• - Technical support experience required, with 3-5 years of related experience ideal.
• - 1+ year of experience in an office environment preferred.
• - Proficiency with Microsoft Office applications.
• - Strong verbal and written communication skills.
• - Ability to produce consistent, high-quality output with minimal wasted effort.
• - Strong attention to detail and ability to prevent important information from slipping through the cracks.
• - Ability to quickly understand, absorb, and apply new information.
• - Comfortable asking questions to strengthen understanding of processes and concepts.
• - Strong planning, organization, and daily task management skills.
• - Must be able to pass a criminal background check.

Preferred Qualifications

• - Prior experience supporting software products, licensing, registration, or account-related customer inquiries.
• - Experience working in a remote customer support or technical customer service environment.
• - Familiarity with ticketing systems, CRM tools, or structured customer support workflows.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.